Return and Refund Policy

Last Updated: August 8, 2026

At Cologne Collection, customer satisfaction is important to us. Due to the nature of fragrance and personal-use products, our return and refund policy is designed to protect product quality, hygiene, authenticity, product integrity, and the operational costs involved in processing and fulfilling orders.

Nothing in this policy limits any rights that cannot legally be excluded under applicable consumer-protection laws.

1. General Return Rules

Our standard policy is that opened, used, sprayed, tested, altered, or damaged-after-delivery products are not eligible for voluntary return or refund.

A return may only be considered when the product is:

• Completely unopened
• Unused and unsprayed
• In its original sealed packaging
• Complete with original packaging and accessories
• In resalable condition
• Approved for return by our support team

Customers must contact us before sending any product back.

2. Opened or Used Products

We do not accept voluntary returns or refunds for products that have been opened, sprayed, tested, used, altered, or otherwise removed from their original sealed condition.

Because fragrances are personal-use products, an opened or tested fragrance cannot normally be returned for hygiene, quality-control, and resale reasons.

3. Change of Mind

We do not normally offer returns or refunds for:

• Change of mind
• Personal fragrance preference
• Dislike of the scent
• Accidental purchases
• Buyer's remorse
• Ordering the wrong fragrance
• Ordering the wrong size
• No longer wanting the product after purchase

Customers should only place an order after confirming that they genuinely intend to purchase and receive the selected products.

Please review the product name, size, quantity, price, shipping address, and all other order details carefully before completing checkout.

4. Refund Requires Physical Return of the Product

A customer will not receive a refund unless the eligible product is physically returned to Cologne Collection and received at our designated return address.

Requesting a refund alone does not qualify a customer for a refund.

Providing a return tracking number alone does not qualify a customer for a refund.

Refusing delivery or stating that the product is no longer wanted does not automatically qualify the customer for a refund.

The product must first physically reach us.

After receiving the return, our team will inspect it to verify that it remains completely unopened, unused, unsprayed, complete, and in its original resalable condition.

Only after the product has been received and successfully inspected will an eligible refund be processed.

5. Condition of Returned Products

To qualify for a voluntary refund, the returned product must remain:

• Completely unopened
• Unused
• Unsprayed
• Untested
• Unaltered
• In the original sealed packaging
• Complete with original packaging and accessories
• In resalable condition

If the product has been opened, sprayed, tested, used, damaged, altered, or returned incomplete, we may refuse the refund.

6. Customer-Paid Return Shipping Label

Customers are responsible for arranging and paying for their own return shipping label for voluntary returns and customer-requested cancellations, unless applicable law requires otherwise or Cologne Collection agrees otherwise in writing.

We do not normally provide prepaid return labels for voluntary returns.

Customers should use a tracked shipping service and keep the tracking information until the return has been completed.

Cologne Collection is not responsible for an untracked return that does not reach us.

7. $20 Service, Processing, Handling and Restocking Deduction

For an approved customer-requested return or cancellation involving an order that has already been processed, fulfilled, or shipped, a $20 service, processing, handling, and restocking charge per order will be deducted from the approved refundable amount, except where prohibited by applicable law.

This charge helps cover operational expenses already incurred in connection with the order, including:

• Order processing
• Fulfillment labor
• Administrative work
• Packaging
• Handling
• Shipping-related processing
• Customer-service work
• Restocking and inspection

For example, if an eligible returned order qualifies for a refund of $150, the refund after the $20 service charge would generally be $130, subject to inspection and any other lawful non-refundable charges.

The $20 charge applies per order, regardless of the total amount of the order, where this policy applies.

8. Customer Responsibility Before Ordering

Customers should place an order only after confirming that they intend to purchase and receive the selected products.

If a customer changes their mind after we have already spent time and resources processing, preparing, fulfilling, or shipping the order, those operational costs do not disappear.

For this reason, an approved customer-requested return or cancellation may be subject to the $20 per-order service charge described above.

We strongly encourage customers to review all order details carefully before submitting an order.

9. Damaged Products

If a product arrives damaged, leaking, broken, or otherwise defective, contact our support team as soon as possible.

Please provide clear photographs or videos showing:

• The product
• Outer packaging
• Shipping label
• Damaged area
• Leakage or breakage
• Any visible issue

After verification, our standard remedy for a confirmed damaged item is a replacement, except where applicable law requires another remedy.

10. Incorrect Product

If you receive a product different from what you ordered, contact us with your order number and photographs of the product received.

After verification, we may arrange a replacement with the correct product.

11. Order Cancellation

If you wish to cancel an order, contact us immediately.

We will first determine whether the order has already entered processing, fulfillment, or shipment.

Order Not Yet Processed or Shipped

If the order has not entered processing or shipment, we may approve cancellation and issue a full refund.

Order Already Processed, Fulfilled, or Shipped

Once an order has entered processing, fulfillment, or shipment, cancellation is not guaranteed.

If the order has shipped, the customer may be required to receive the package first and then request an approved return.

The product must remain completely unopened and unused.

The customer is responsible for obtaining and paying for the return shipping label.

No refund will be processed until the returned product physically reaches us and passes inspection.

For an eligible customer-requested return after processing, fulfillment, or shipment, $20 will be deducted per order from the approved refundable amount as a service, processing, handling, and restocking charge, except where prohibited by law.

12. Final Sale Items

Products clearly identified as Final Sale are not eligible for voluntary return, cancellation, or refund after purchase, except where required by applicable law.

13. Refund Processing

After an approved return reaches us and passes inspection, we will notify the customer regarding the refund decision.

Approved refunds are issued to the original payment method.

Bank, card issuer, and payment-processor posting times may vary.

14. Return Address

Approved returns must be sent to:

Cologne Collection
2130 Russet Meadows Ln
Birmingham, AL 35244
United States

15. Contact Us

Email: support@thecolognecollection.us
Phone: +1 804 485 4407