Shipping Policy

Last Updated: August 8, 2026

At Cologne Collection, we work to process and dispatch customer orders efficiently.

1. Standard Shipping

Standard shipping is free unless a different charge is clearly displayed during checkout.

Standard orders are generally processed and shipped from our warehouse within 3–5 business days.

This timeframe refers to our warehouse processing and dispatch period and does not guarantee final delivery within 3–5 days.

2. Express Shipping

Where Express Shipping is available, orders are generally processed and shipped from our warehouse within 1–2 business days.

Courier transit time is separate from warehouse processing time.

Express shipping does not guarantee final delivery on a specific date unless expressly stated at checkout.

3. Courier Transit Time

Once an order has been handed to the courier, final delivery time is controlled by the carrier.

Delays may occur due to:

• Weather
• Public holidays
• High shipment volumes
• Transportation disruptions
• Incorrect or incomplete addresses
• Carrier delays
• Other circumstances outside our reasonable control

4. Tracking

Where tracking is available, it will be provided after the order has been dispatched.

Tracking information may take some time to update after a shipping label is generated.

5. Incorrect Address

Customers are responsible for providing a complete and accurate shipping address.

Address corrections are not guaranteed once an order has entered processing or shipment.

If an incorrect customer-provided address causes a returned package, redelivery, rerouting, or additional shipping charge, the customer may be responsible for those costs.

6. Delivered but Not Received

If tracking shows that an order was delivered but you cannot locate it, please check the delivery location, household members, neighbors, delivery photographs, and carrier notices.

You should also contact the courier directly.

We will reasonably assist with available shipping information or carrier investigations.

7. Lost or Damaged Shipments

If an order is lost or arrives damaged, contact our support team with the order number and supporting evidence.

We will review the matter and determine the appropriate next step.

8. Contact Information

Cologne Collection
2130 Russet Meadows Ln
Birmingham, AL 35244
United States

Email: support@thecolognecollection.us
Phone: +1 804 485 4407